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Sales & Marketing
Generative AI for Sales and Services Professionals
time1.5-3hrs
timebeginner level
Integrating generative AI into sales and customer service processes offers organisations a chance to optimise their strategies and achieve remarkable success. With AI-driven insights, sales teams can better understand customer needs and deliver personalised experiences on a large scale. In this free online course, you will learn how to boost efficiency, automate lead research, and improve customer engagement by utilising AI tools.
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Generative AI for Sales and Services Professionals
Harness the power of generative AI tools to boost efficiency and improve customer engagement in this free online course.
Integrating generative AI into sales and customer service processes offers organisations a chance to optimise their strategies and achieve remarkable success. With AI-driven insights, sales teams can better understand customer needs and deliver personalised experiences on a large scale. In this free online course, you will learn how to boost efficiency, automate lead research, and improve customer engagement by utilising AI tools.
checked1Course description
checked1Course module
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Module 1
6 Lessons
Generative AI in Sales and Customer Service: How Businesses can Use It
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1.Learning Outcomes
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2.Understanding Generative AI in Sales and Service Contexts
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3.AI-Powered Lead Generation and Qualification
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4.Using Generative AI to Personalise Customer Service at Scale
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5.Implementing Generative AI Responsibly and Effectively
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6.Lesson Summary
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Module 2
1 Lessons
Course assessment
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