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Sales & Marketing
Customer Service Skills
1.5-3hrs
beginner levelThis training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
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Customer Service Skills
Become expert in customer service and polish your professional communication skills in this free online course.
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
Course description
Course moduleA short ad will play before each lesson.
Module 14 Lessons
Understanding Customer Service
In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.
1.Topic A: Understanding Customer Service
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2.Topic B: Identifying Customer Expectations
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3.Topic C: Providing Excellent Customer Service
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4.Review Quiz
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Module 22 Lessons
Focusing on the Customer
Module 32 Lessons
Customer Service and the Telephone
Module 42 Lessons
Handling Complaints
Module 52 Lessons
Enduring Stress
Module 61 Lessons
Course assessment
Comments5 Comments
Tara J.September 06, 2025
I really enjoyed learning about the different ways of dealing with customers.
Bismark A.May 30, 2025
thank you for this course
Laurence Paul M.May 26, 2025
I love it. Thanks to the videos and quiz between modules, I am able to learn things about Customer Service.
Bainama L.March 10, 2025
Very informational tools to use on workforce.
OTIS S.December 18, 2024
NICE, SPICY.
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