Advertisement
Sales & Marketing
Customer Relationship Management (CRM) Essentials
Are you struggling to keep customer relationships organised and growing? This CRM course shows you how to understand customers better and manage every interaction with confidence. You’ll learn practical customer relationship management techniques to improve service, stay organised, and retain customers. This course was reviewed by a qualified subject matter expert, Juliet E. Ohakanu, who is a customer support specialist. Enrol now!
read more
Customer Relationship Management (CRM) Essentials
Learn how to build customer relationships and improve business communication with this free online course.
Are you struggling to keep customer relationships organised and growing? This CRM course shows you how to understand customers better and manage every interaction with confidence. You’ll learn practical customer relationship management techniques to improve service, stay organised, and retain customers. This course was reviewed by a qualified subject matter expert, Juliet E. Ohakanu, who is a customer support specialist. Enrol now!
A short ad will play before each lesson.
5 Lessons
CRM Foundations and Customer Understanding
This module introduces core CRM principles and explains how customer information is collected, stored and used in CRM systems. You’ll explore types of customer data, its organisation, and how CRM improves understanding of customer needs. It also focuses on applying CRM principles to real tasks and creating plan for long-term customer relationships.
1.Learning Outcomes
Continue Learning
2.Core Principles of CRM
Continue Learning
3.Customer Information in CRM
Continue Learning
4.CRM Strategy and Planning
Continue Learning
5.Lesson Summary
Continue Learning
5 Lessons
CRM Execution, Optimization, and Improvement
1 Lessons
Customer Relationship Management (CRM) Essentials - Final Assessment
Related Articles
Coursera Lays Off ~150 Staff After Udemy Merger
Coursera announced job cuts on July 6, eight weeks after its merger with Udemy closed. The company didn’t say how many people were affected. The only number it gave was a cost, $8 million to $11 million.
After digging around California’s website, I found that 59 people were laid off: 31 from Coursera’s Mountain View headquarters, and 28 from Udemy’s office in San Francisco. California only requires these notices for jobs in the state, so that isn’t the whole number.
Based on what the two compa
12 Best Laravel Courses for 2026: Ship Sites Fast
Is PHP dead? Absolutely not.
Laravel (83K+ stars) is the undisputed industry leader. Its $57M Series A raise in 2024 proved it’s here to stay, cementing its status for one simple reason: Speed. It lets you ship complex apps faster and happier.
The market agrees. Senior salaries are hitting $120K+, and giants like Pfizer and the BBC rely on it.
But between serverless deployment (Vapor), real-time broadcasting (Reverb), and high-performance concurrency (Octane), the ecosystem is huge. Where to s
10 Best Assembly Language Courses for 2025: Bare-Metal Programming
Looking to decode the mysteries of low-level programming? Then, you’ve landed in the right place!
Coursera Bets $100 Million That Andrew Ng Can Do What Coursera Can’t
This afternoon, Coursera reports its first quarterly earnings since the Udemy deal closed. Yesterday, it announced a $100 million investment in LearnVector, a new AI learning company founded by Andrew Ng.
LearnVector’s domain was registered exactly one month ago and somehow it’s worth $300M?
It’s a single page website with five open roles in Mountain View, and a promise of a first product in early 2027.
Its founder is the co-founder of Coursera and the chairman of its board. If my reading of t
[2025] 2000+ Free SWAYAM + NPTEL Courses
Swayam is India’s national online course platform, designed to support the country’s National Education Policy, which entails improving access to quality education in India.
At Class Central, we’ve been paying attention to Swayam since the very beginning. It launched in beta in 2016, and has now reached over 56 million enrollments with over 5.2 million certificates issued. It’s been growing rather fast.
Swayam offers courses in a wide variety of disciplines, including from prestigious institut
Udemy’s 2021: Half a Billion Revenue, B2B Revenue Soars, B2C Plateaus
Udemy’s 10K recaps the company’s year, from its finances to the latest developments on an ongoing lawsuit.
Recommended Related Courses
