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Business
Communication and Conflict Management
3-4hrs
beginner levelIn this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.
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Communication and Conflict Management
This free management course shows how perception and negotiation are key parts of effective workplace communication.
In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.
Course description
Course moduleA short ad will play before each lesson.
Module 17 Lessons
Communication and Perception
In this module you will learn about the perception process, how we perceive others, how we perceive and present ourselves, and how we can improve our perceptions. As we go through our daily lives we perceive all sorts of people and objects, and we often make sense of these perceptions by using previous experiences to help filter and organize the information we take in. The perceptions that we make of others and that others make of us affect how we communicate and act.
1.Learning Outcomes
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2.Perception Process
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3.Perceiving Others -1
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4.Perceiving Others - 2
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5.Perceiving and Presenting Self
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6.Improving Perception
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7.Lesson Summary
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Module 28 Lessons
Negotiation and Decision-Making in Groups
Module 37 Lessons
Conflict Management
Module 41 Lessons
Course assessment
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